Brookland - Teller & Back Up New Accounts

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Type:  Full Time                                                                                       

Location: Jonesboro -Brookland                                                            

Position: Teller & Back Up New Accounts CSR

Basic Function:
This position greets customers and potential customers and provides friendly, professional service to First Community Bank customers by conducting appropriate transactions following documented policy and procedure to prevent loss to the bank. 

EssentialDuties and Responsibilities:

·      Deliver consistent, high quality service to internal and externalcustomers and maintain strict confidentiality in all bank matters.

·      Following established procedures accurately process:  deposits/withdrawals for checking and savingsaccounts, check cashing, loan payments, fund transfers and inquiries        regardingbalance or transaction history.

·      Maintain knowledge of teller handbook regarding policies andprocedures related to teller operations (ex: fee structure, NSF, stop payment, etc.)

·      Know and understand the features and benefits of bank products/services and actively look for need based referral opportunities. 

·      Promptly and successfully, complete all compliance training as determined by the compliance department.

·      Process night deposits and mail deposits.

·      Explain, promote and sell products including cashier’s checks.

·      Redeem U.S. Savings Bonds.

·      Process cash advances for credit card customers.

·      Effectively organize and plan workflow to perform job functions ina timely manner.

·      Resolve customer problems either through personal action or referral to other bank staff.

·      Prepare currency and coin orders for commercial customers.

·      Back up to New Accounts

·      Using coin counting machine process coins for customers.

·      Attend department and company meetings/training which may beoutside of regularly scheduled work hours.

·      Perform any other related duties as required or assigned.

Knowledge,Skills, and Abilities:

·      Excellent customer service skills

·      Basicmath and desktop computer skills

• Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections.
• Careful attention to detail and time management
• Able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Able to multi task

·      Ability to lift/move up to 50 pounds

·      Ability to sit/stand for extended periods

·      Ability to work with a high degree of accuracy

Trainingand Experience:

·      High school diploma required

·      Cash handling or sales experience preferred

·      Prior customer service experience preferred

Reasonable accommodations may bemade to enable qualified individuals with disabilities to perform the essentialfunctions. First Community Bank is an EO employer – Veterans/Disabled and otherprotected classes.