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PUTTING OUR CUSTOMERS FIRST

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May 14, 2020

PUTTING OUR CUSTOMERS FIRST

On behalf of First Community Bank, we hope you are staying safe and taking every precaution to protect yourself and others from COVID-19. 


In the days, weeks and months ahead, we want you to know that First Community Bank is here for you! We are a bank that has the best interests of its customers at heart, and you can be assured that we are working to facilitate both internal and external relief programs that will benefit our customers.


SAFETY FIRST
We thank you for your patience and understanding as some of our service channels have been altered to minimize risks for customers and team members. Not only have you adapted quickly, you have shown such grace and understanding throughout the process.


BEWARE OF SCAMS
We feel it important to remind customers that First Community Bank will never call you asking for your account number, passwords or personal information. Please remain vigilant as we expect to see an increase in scams related to COVID-19. 


Scams can come in a variety of forms so always exercise your due diligence!


If someone calls, emails or texts you in an attempt to get personal information, do not give social security numbers, account numbers, passwords, user names, etc. When you initiate a call to the bank, you will be asked to verify security questions. Again, this is only when you call us! 
Do not click on links in unsolicited emails or sources you don’t know.
Be wary of email attachments.
Always verify a charity before making donations by contacting the charity directly. 
Use trusted sources – such as legitimate government websites for the most up-to-date fact-based information about COVID-19. Visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).


You can visit the Federal Trade Commission Consumer Information website to see some of the most recent scam alerts - click here for more information. We hope you find this information useful. We believe that awareness is your best defense. 


Again, if you have a financial need, don’t hesitate to give us a call. We remain committed to caring for our communities, team members and customers, all of which are the heart and soul of our business.


1-888-780-8391


Sincerely,
  
Dale Cole, chairman & CEO 




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