Position: Bookkeeping CSR
Location: Batesville – Batesville Main
Classification: FullTime
Summary
This position is responsible for accurately processing financial transactions, creating and maintaining manual and electronic data files of financial information and reviewing financial transactions performed by others, following documented policy and procedure to prevent losses to the bank. The activities performed in this department are very diverse with a high volume of in-coming telephone calls that require immediate attention to service customers. This position must present a quality, professional image for First Community Bank and have the ability and desire to develop and maintain quality customer relationships.
EssentialDuties and Responsibilities
- Deliver consistent, high quality service to all internal and external customers and maintain strict confidentiality in all bank matters.
- Research summons and subpoenas for customer information and prepare document packets for manager review prior to release of information.
- Check figures, postings, and documents for correct entry, mathematical accuracy and proper coding. Follow documented policy and procedure to make necessary adjustments.
- Perform daily reconciliation of ledgers and accounts. Work with other departments to investigate and resolve all issues. Monitor and disposition aged items.
- Process in-coming and out-going wires, following documented process and procedure to ensure regulatory compliance.
- Promptly and successfully complete all compliance training as determined by the compliance department.
- Attend department and company meetings/training which may be outside of regularly scheduled work hours.
- Assist customers with debit cards, including disputed transactions, canceling lost or suspect cards, resetting access and adjust accounts accordingly.
- Access computerized financial information to answer questions and resolve issues related to customer accounts. Customer contact may be in person or over the phone.
- Maintain teller balancing report and assist tellers in researching overages/shortages and making proper adjustments.
- May be required to compile reports to show statistics pertinent to operation of business.
- Review daily the NSF report and follow-up with appropriate personnel for dispositions. Print and mail notices to customers.
- Review Cashier Checks for accurate completion, research and resolve discrepancies.
- Perform review of all new accounts opened to insure compliance and proper documentation.
- Review sweep accounts daily, calculating amounts and issuing notices to customers.
- Assist customers with on-line banking, creating accounts, re-setting access, authorizing bill pay, etc.
- Process quarterly tax payments.
- Review daily stop payment report to ensure proper processing.
- Perform any other related duties as required or assigned.
Qualifications/requirements
· Careful attention to detail and time management
- Able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Good communication/phone skills
- Able to work responsibly with little supervision
- Able to work in a fast-paced environment
- Should be customer service driven
- Professional appearance
- Able to multi-task
- Excellent organizational skills
- Able to sit and/or stand for long periods
Reasonable accommodations may be made to enable qualifiedindividuals with disabilities to perform the essential functions. FirstCommunity Bank is an EO employer – Veterans/Disabledand other protected classes.
